Zillow is currently looking for Client Engagement Specialists for one of their offices in the Denver Tech Center area. This is a Direct Hire role paying $17/hr + Bonuses and great benefits. Zillow is a leading national Real Estate Search Engine that helps people find homes for sale, research neighborhoods, and connect with real estate professionals. This person will play an instrumental role as part of our growing customer support team, with a focus on phone communications with clients.
Schedule will be one of the following (MUST be available for one of these exact schedules in order to be considered):
· Days: Sun, Mon, Thu, Fri & Sat
· Times: 7 am – 4 pm MST
· Days: Sun, Mon, Thu, Fri, Sat
· Times: 9 am – 6 pm MST
· Days: Sun, Thu, Fri & Sat
· Times: 10 am – 9 pm (Thu/Fri) & 9 am – 8 pm (Sat/Sun) MST
About the role:
Are you an energetic team-player with excellent organization and communication skills? Do you thrive on being the first line of customer support? We’re looking for a rock star customer support representative to handle customer inquiries. You will be immersed in our fast-paced environment and will be expected to proactively contribute suggestions to improve customer satisfaction and further the company’s success.
• Provide phone, text and email support to consumers and agents in an effective manner via provided tools.
• Continually focus on deepening customer relationships by providing exceptional support
• Provide feedback in order to improve overall customer satisfaction
• Bachelor’s Degree preferred
• Experience in a customer facing position (i.e. retail, call center, support, sales or help desk)
• MUST be able to work one of the above schedules.
• Ability to tactfully question and actively listen to customer issues and questions
• Ability to re-educate customers on the value of the product they purchased
• Capacity to handle multiple tasks and prioritize effectively
• Hard working, motivated, enthusiastic and honest; work effectively in a fast paced environment
• Strong communication and interpersonal skills through email, phone, text and personal interaction
• Familiarity with real estate industry a plus
Zillow provides comprehensive benefits from your hire date! Benefits include medical, dental and vision, life insurance, short term/long term disability, 401k with employer matching funds, employee assistance program, company holidays, paid vacation and more!
Please submit resumes to email@example.com for immediate consideration. Word attachments only. *No phone calls please*
Job Number: 22381